Refund policy

Return and Refund Policy

Thank you for shopping with ShopBlaze. We want you to have a positive shopping experience with us. If you are not completely satisfied with your purchase, this Return and Refund Policy explains the conditions under which returns, refunds, and exchanges may be processed.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition as received.

  • The item must be returned in its original packaging.

  • Proof of purchase (such as order confirmation or receipt) must be provided.

  • The return request must be made within 7 days of receiving the product.

Returns that do not meet these criteria may not be accepted.

Return Timeframe

Customers must request a return within 7 days of receiving their order. Requests made after this period may not be eligible for return or refund.

To initiate a return, please contact us at contact@shopblaze.in with your order number and reason for the return.

Refund Process

Once your return request is reviewed and approved, instructions will be provided on how to return the item.

After we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method.

Refund Processing Time

Refunds are typically processed within 5–7 business days after the returned product has been received and inspected. Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

Exchanges

If you received a defective, damaged, or incorrect item, you may request an exchange. Exchange requests must be submitted within 7 days of receiving the product.

To request an exchange, please contact us at contact@shopblaze.in with details of the issue and your order number.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us immediately at contact@shopblaze.in with:

  • Your order number

  • Photos of the damaged or incorrect item

  • A brief description of the issue

We will review the case and arrange a replacement, exchange, or refund where applicable.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items marked as Final Sale

  • Personal care or hygiene products

  • Used or damaged items not caused by shipping

  • Items returned without prior approval

These items cannot be returned or refunded unless they arrive damaged or defective.

Return Shipping Costs

Customers may be responsible for paying return shipping costs unless the item received was defective, damaged, or incorrect.

Shipping costs are non-refundable, unless the return is due to an error on our part.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store Name: ShopBlaze
Email: contact@shopblaze.in

Order Cancellation Process

  • To cancel your order, send us a DM on Instagram: @shopblaze.in with your Order ID.

  • Cancellation requests are accepted only within 12 hours of placing the order.

  • Orders can be cancelled only before dispatch/shipping.

  • Once approved, your order will be cancelled successfully.

  • After the order is shipped, cancellation is not allowed.